Shipping policy

Shipping Policy

Last updated: June 17, 2025

Shipping Rates & Free Shipping

  • Orders over $50 qualify for free standard shipping within the United States.

  • Orders under $50 will be charged a shipping rate calculated at checkout based on weight and destination.

Order Processing

  • Orders are typically processed and shipped within 1–3 business days (Monday through Friday, excluding holidays).

  • Once your order ships, you will receive an email confirmation with tracking information.

Domestic Shipping

  • We currently ship within the United States.

  • Delivery times typically range from 3 to 7 business days, depending on your location.

  • Please note that shipping delays may occur during holidays, peak seasons, or due to postal carrier disruptions.

International Orders & Customs

We’re delighted to offer international shipping and share White Sparrow with customers around the world. Each order is lovingly packaged at our studio in the United States and shipped with care.

Please note that all international shipments may be subject to customs duties, import taxes, or fees once the package reaches its destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. White Sparrow is not responsible for any tariffs, duties, taxes, or delays that may occur during customs processing.

We recommend checking with your country’s customs office for more information on possible fees before placing your order.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please email hello@whitesparrowfarmacy.com within 7 days of delivery.

  • Be sure to include your order number, a brief description, and clear photos of the issue.

  • We will provide return instructions if necessary.

Return Shipping

  • If a return is approved, return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.

  • Return shipping fees are non-refundable and will be deducted from any refund issued.

High-Value Returns

  • For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

  • We are not responsible for items lost in return transit without tracking.

Questions

For any shipping concerns or special requests, please contact us at hello@whitesparrowfarmacy.com.