Terms of Service
Terms of service
Last Updated: [June 17, 2025]
Welcome to White Sparrow (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at www.whitesparrow.com (“Site”), including all associated content, services, and products made available through the Site. By visiting or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms.
Please read them carefully before using our website. If you do not agree, please refrain from accessing or using our services.
1. Use of Our Site
By using this Site, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Orders
All products are handcrafted in small batches and may vary slightly in appearance, scent, or consistency. We do our best to describe and photograph items accurately, but colors and textures may appear differently on your screen.
We reserve the right to limit or cancel orders at our sole discretion, including but not limited to orders that appear to be fraudulent or in violation of these Terms.
3. Returns & Exchanges
Due to the nature of our personal care products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons. If your item arrives damaged or defective, please email us at [support@whitesparrow.com] within 7 days of delivery so we may make it right.
4. Shipping
We are not responsible for lost or stolen packages. Once the order has been fulfilled and shipped, ownership transfers to the customer. It is the customer’s responsibility to provide an accurate shipping address.
5. Intellectual Property
All content on this Site, including but not limited to text, product descriptions, photographs, logos, and designs, is the property of White Sparrow and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, White Sparrow shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any products or the Site. Our total liability shall not exceed the amount paid by you for the product in question.
All products are for external use only. We do not make medical claims or offer medical advice. Customers are responsible for checking product ingredients for potential allergens or sensitivities.
7. Privacy
Your submission of personal information through the store is governed by our Privacy Policy. We do not sell or rent your information to third parties.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the state of Washington, without regard to its conflict of law principles.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our Site after such changes constitutes acceptance.
10. Contact
Questions about the Terms of Service? Please email us at hello@whitesparrowfarmacy.com.